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Reset product costs to $0 even in case of partial refunds


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Amar Punyakoti

Reset product costs to $0 even in case of partial refunds

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Brad Baum

Resetting cogs to $0 for refunds, especially partial refunds could definitely cause unintended issues for some.

For full refunds, we let customers keep the product often as it's a consumable so the COG is not $0.

For partial refunds, we may refund shipping cost or part of the order if the customer forgets to use a coupon. As long as the product is shipped that would be a real COG. What am I missing?

Agree about the resetting the shipping costs to 0 for fully cancelled orders though.


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Shan Salam

Resetting COGS for partial refunds is a solid need for us too.

Also resetting the shipping & packing costs to 0 for fully cancelled orders is also needed for us as we cancel a lot of orders before we dispatch and the above costs are actually non-existent.


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Karri (Lifetimely CEO)

Status changed to: Planned